FAQs
FAQ FOR SHOPPERS
Can I buy an item if I don't live in the United States?
Not yet! Johnny Was® Pre-Loved, powered by Trove, is not currently available to buyers outside of the US. We are unable to fulfill international shipping orders at this time.
How do I pay for a Johnny Was® Pre-Loved item?
You will pay via our secure checkout in the same way as with any Johnny Was order. We accept Visa, MasterCard, Discover, American Express, PayPal, Amazon Pay, Apple Pay, and Shop Pay to check out. Please note that we do not accept gift cards on our resale site. Also, at this time we are only able to process one payment method per order.
How long does shipping take?
We ask our sellers to fulfill your order within three business days. Your pre-loved item will ship with a tracking number and typically arrives within ten days of being ordered.
What should I do when I receive my order?
Once your order has been delivered, you will receive an email to confirm and rate the product. Please let us know if your item is up to the standards you expected! If all looks as expected, feel free to give your seller a great rating. If not, let us know within three days through the form, or the item will be marked as “received as expected.” Our customer service representatives are here to take care of you!
Can I return my Johnny Was® Pre-Loved purchase?
All Johnny Was® Pre-Loved purchases are considered final sale, unless the item is not in the condition described by the seller. If that occurs, you can open a dispute by e-mailing support@johnnywas.com once the item has been delivered to you. A Johnny Was Customer Care representative will reach out directly for a resolution.
Why should I shop here?
Johnny Was® Pre-Loved is the dedicated marketplace for buying and selling pre-loved Johnny Was products again and again. We’ve created this community experience for finding and purchasing favorite pieces and rare gems from seasons past. We oversee every listing and we're here to help, should you need anything.
What will I find in the Johnny Was® Pre-Loved marketplace?
You will find real Johnny Was customers selling their pre-loved garments. These pre-loved Johnny Was pieces will ship directly to you from another Johnny Was customer upon purchase.
What should I do if I don’t receive my order?
If your item does not ship within six full business days of purchase, your order will be cancelled, and you will receive a full refund. If your item was shipped but was not delivered, please contact Johnny Was Customer Care at support@johnnywas.com for assistance.
What condition are Johnny Was® Pre-Loved items in?
Our dedicated quality team reviews every Johnny Was® Pre-Loved item before it goes live to ensure it aligns with Johnny Was standards. Johnny Was® Pre-Loved items
can be new with or without tags or in greator good condition and ready for their second life
How do I know which size is right for me?
Find your perfect fit by referencing our Johnny Was size chart here.
Can I buy Johnny Was® Pre-Loved items in-store?
Johnny Was® Pre-Loved is currently only available online to US customers.
Can I use a discount on Johnny Was® Pre-Loved?
There are no discounts or promotions available forJohnny Was® Pre-Loved purchases.
How do you calculate sales tax?
State and local sales tax, when applicable, will be charged on items purchased on Johnny Was® Pre-Loved. Sales tax is calculated based on the type of item and the zip code of the delivery address.
I see an item I like but it’s not my size.
Johnny Was® Pre-Loved items are pre-loved Johnny Was items from another customer who has decided to sell it. The size available on Johnny Was® Pre-Loved is the only size available. To see if the item, or a similar one, is available in another size on our main site, search the item name on www.johnnywas.com.
Do I need a new account to shop Johnny Was® Pre-Loved?
Yes, www.preloved.johnnywas.com and www.johnnywas.com are separate websites, and you will need a separate account for each of them.
Will my Johnny Was® Pre-Loved purchases appear in my Johnny Was account?
No, www.preloved.johnnywas.com and www.johnnywas.com are separate websites with separate order histories. If you’re looking for a complete list of your purchases, please contact Johnny Was Customer Care at support@johnnywas.com.
FAQ FOR SELLERS
What can I sell?
You can sell most Johnny Was products through our pre-loved program. Once approved, we will place it in the Johnny Was® Pre-Loved collection for any customer to purchase. Please note that some items from our current and core collections may not be approved to be sold at this time. Our fragrance and candles are also not approved to be sold. Feel free to reach out to support@johnnywas.com with any questions about your listing.
How do I sell my pre-loved item?
Use your email to create a new account. (This account is separate from the one you may already have on www.johnnywas.com.) Click “Sell Now” and follow the prompts.
You’ll be able to search for the item you want to sell in our product catalog, then upload photos and provide a brief description of the item’s condition. Johnny Was reviews all Johnny Was® Pre-Loved submissions and has the right to approve or deny listings.
How long does shipping take?
We ask our sellers to fulfill your order within three business days. Your pre-loved item will ship with a tracking number and typically arrives within ten days of being ordered.
How should I price my item?
We will give you a price recommendation based on the original price and condition. You’re welcome to adjust this price.
How is my product approved?
Our dedicated quality team reviews every item before it goes live. We want to make sure your buyer is happy and that your item sells! We review the following elements of your listing: your pictures for accuracy and quality; blemishes or quirks, to make sure they are accurately described; the condition you selected, to make sure it accurately reflects your images; and the product to make sure it is an authentic piece.
Can I sell an item if I don't live in the United States?
Currently, we offer the Johnny Was® Pre-Loved collection in the US only. We're growing fast and will be in more countries soon!
How is shipping handled?
Once your item has sold, you will receive a pre-paid, pre-addressed shipping label via email and must send the item within three business days. If you have not shipped your item within ten days, your transaction will be canceled. You do not have to pay extra for shipping. Pack your items carefully and neatly along with their respective labels and a thank you note. Drop it in the mailbox or at the nearest US Post Office. You can also schedule a free USPS package pickup or hand it to your mail person.
How should I prepare my item once it’s sold?
Ensure the item is laundered and folded neatly, with nothing left in the pockets. Consider writing a note to your buyer to include in your package. The best pieces come with their stories.
What packaging should I use?
Your packaging should fit the size and shape of your item, while keeping it protected. We encourage you to reuse packaging from previous purchases or recycled materials. Note: you can use a USPS box, available for free at any post office.
When will I be paid?
You, as the seller, will only be paid for your item after it has been delivered and confirmed. When USPS notifies our system that the item has been delivered, the buyer has three days to confirm and rate the item. Once this happens, we will email your payment through a Johnny Was gift card.
What are the fees for selling my items?
As a seller on Johnny Was® Pre-Loved, you will receive your payout in the form of a Johnny Was gift card for 100% of the total sale price.
Can I use a discount on Johnny Was® Pre-Loved?
There are no discounts or promotions available for Johnny Was® Pre-Loved purchases.
How do I receive my gift card?
You’ll receive your gift card number and pin via email after your buyer confirms that the item arrived in its expected condition, or three days after your item is delivered, whichever comes first. You can use the gift card in Johnny Was stores or online at www.johnnywas.com by entering the gift card number and pin at checkout. Gift cards are subject to their applicable terms and conditions.
How should I take photos of my item?
Lay your item down on a flat surface (like a table or a bed) with a solid background. Take photos of the front, back and any imperfections on the item. If possible, please take a picture of the sewn-in tag at the neckline and/or the price tag if you still have it.
Why should I sell my items on Johnny Was® Pre-Loved?
Our goal is to give you the best value for your item, sell it fast, and find your items a new home to be loved again and again. Not to mention, it's simple—follow the prompts to list your item in just a few easy steps. Johnny Was® Pre-Loved is the official marketplace for buying and selling your pre-loved products from Johnny Was. This is where our community lives, and where YOU the customer can interact with one another.
Can I drop my items off at a Johnny Was Store?
Johnny Was® Pre-Loved is currently only available on our Johnny Was® Pre-Loved website. Johnny Was online and retail stores operate separately.
What happens if my item doesn't sell?
We’ll keep in touch with you as long as your item remains on Johnny Was® Pre-Loved, checking in via email every week. We will confirm with you that the item is still available and also encourage you to consider lowering the price to help it sell.
I never received my Johnny Was® Pre-Loved by Johnny Was gift card. What should I do?
Please reach out to Johnny Was Customer Care at support@johnnywas.com for assistance. Make sure to provide the email address associated with your Johnny Was® Pre-Loved account. Gift cards are subject to their applicable terms and conditions.
How is my item protected after I ship it?
When yourJohnny Was® Pre-Loved item sells, we will email you a pre-addressed USPS Priority Mail shipping label to put on your package. When you scan the package at USPS, we will send both you and the buyer an email with the tracking information.
What condition does my item need to be in to sell?
We only accept items that are in new, great or good condition. For example, we do not accept items that have major rips, stains or missing/broken buttons or zippers.