Not yet! Johnny Was® Pre-Loved, powered by Trove, is not currently available to buyers outside of the US. We are unable to fulfill international shipping orders at this time.

You will pay via our secure checkout in the same way as with any Johnny Was order. We accept Visa, MasterCard, Discover, American Express, PayPal, Amazon Pay, Apple Pay, and Shop Pay to check out. Please note that we do not accept gift cards on our resale site. Also, at this time we are only able to process one payment method per order.

We ask our sellers to fulfill your order within three business days. Your pre-loved item will ship with a tracking number and typically arrives within ten days of being ordered.

Once your order has been delivered, you will receive an email to confirm and rate the product. Please let us know if your item is up to the standards you expected! If all looks as expected, feel free to give your seller a great rating. If not, let us know within three days through the form, or the item will be marked as “received as expected.” Our customer service representatives are here to take care of you!

All Johnny Was® Pre-Loved purchases are considered final sale, unless the item is not in the condition described by the seller. If that occurs, you can open a dispute by e-mailing support@johnnywas.com once the item has been delivered to you. A Johnny Was Customer Care representative will reach out directly for a resolution.

Johnny Was® Pre-Loved is the dedicated marketplace for buying and selling pre-loved Johnny Was products again and again. We’ve created this community experience for finding and purchasing favorite pieces and rare gems from seasons past. We oversee every listing and we're here to help, should you need anything.

You will find real Johnny Was customers selling their pre-loved garments. These pre-loved Johnny Was pieces will ship directly to you from another Johnny Was customer upon purchase.

If your item does not ship within six full business days of purchase, your order will be cancelled, and you will receive a full refund. If your item was shipped but was not delivered, please contact Johnny Was Customer Care at support@johnnywas.com for assistance.

Our dedicated quality team reviews every Johnny Was® Pre-Loved item before it goes live to ensure it aligns with Johnny Was standards. Johnny Was® Pre-Loved items
can be new with or without tags or in greator good condition and ready for their second life

Find your perfect fit by referencing our Johnny Was size chart here.

Johnny Was® Pre-Loved is currently only available online to US customers.

There are no discounts or promotions available forJohnny Was® Pre-Loved purchases.

State and local sales tax, when applicable, will be charged on items purchased on Johnny Was® Pre-Loved. Sales tax is calculated based on the type of item and the zip code of the delivery address.

Johnny Was® Pre-Loved items are pre-loved Johnny Was items from another customer who has decided to sell it. The size available on Johnny Was® Pre-Loved is the only size available. To see if the item, or a similar one, is available in another size on our main site, search the item name on www.johnnywas.com.

Yes, www.preloved.johnnywas.com and www.johnnywas.com are separate websites, and you will need a separate account for each of them.

No, www.preloved.johnnywas.com and www.johnnywas.com are separate websites with separate order histories. If you’re looking for a complete list of your purchases, please contact Johnny Was Customer Care at support@johnnywas.com.