Welcome to Johnny Was® Pre-Loved, a curated space to buy and sell your Johnny Was pieces. Our designs are timeless treasures, meant to be cherished for years to come. With Johnny Was® Pre-Loved you can rediscover coveted styles from past seasons and find the one that got away.

HOW IT WORKS

  • LOGIN

    Use your email to create an account. It only takes a minute.

  • FIND YOUR ITEM

    Search our product catalog to find the item you want to sell.

  • LIST IT

    Provide photos and a brief description and we'll review and approve your listing for sale.

  • SHIP IT

    Use the prepaid shipping label and ship your item within 3 days.

FOR SHOPPERS

Collapsible content

Can I buy an item if I don't live in the United States?

Expand
Collapse

Not yet! Johnny Was® Pre-Loved, powered by Trove, is not currently available to buyers outside of the US. We are unable to fulfill international shipping orders at this time.

How do I pay for a Johnny Was® Pre-Loved item?

Expand
Collapse

You will pay via our secure checkout in the same way as with any Johnny Was order. We accept Visa, MasterCard, Discover, American Express, PayPal, Amazon Pay, Apple Pay, and Shop Pay to check out. Please note that we do not accept gift cards on our resale site. Also, at this time we are only able to process one payment method per order.

How long does shipping take?

Expand
Collapse

We ask our sellers to fulfill your order within three business days. Your pre-loved item will ship with a tracking number and typically arrives within ten days of being ordered.

What should I do when I receive my order?

Expand
Collapse

Once your order has been delivered, you will receive an email to confirm and rate the product. Please let us know if your item is up to the standards you expected! If all looks as expected, feel free to give your seller a great rating. If not, let us know within three days through the form, or the item will be marked as “received as expected.” Our customer service representatives are here to take care of you!

Can I return my Johnny Was® Pre-Loved purchase?

Expand
Collapse

All Johnny Was® Pre-Lovedpurchases are considered final sale, unless the item is not in the condition described by the seller. If that occurs, you can open a dispute by e-mailing support@johnnywas.com once the item has been delivered to you. A Johnny Was Customer Care representative will reach out directly for a resolution.

FOR SELLERS

Collapsible content

What can I sell?

Expand
Collapse

You can sell most Johnny Was products through our pre-loved program. Once approved, we will place it in the Johnny Was® Pre-Loved collection for any customer to purchase. Please note that some items from our current and core collections may not be approved to be sold at this time. Our fragrance and candles are also not approved to be sold. Feel free to reach out to support@johnnywas.com with any questions about your listing.

How do I sell my pre-loved item?

Expand
Collapse

Use your email to create a new account. (This account is separate from the one you may already have on www.johnnywas.com.) Click “Sell Now” and follow the prompts. You’ll be able to search for the item you want to sell in our product catalog, then upload photos and provide a brief description of the item’s condition. Johnny Was reviews all Johnny Was® Pre-Loved submissions and has the right to approve or deny listings.

How is my product approved?

Expand
Collapse

Our dedicated quality team reviews every item before it goes live. We want to make sure your buyer is happy and that your item sells! We review the following elements of your listing: your pictures for accuracy and quality; blemishes or quirks, to make sure they are accurately described; the condition you selected, to make sure it accurately reflects your images; and the product to make sure it is an authentic piece.

Can I sell an item if I don't live in the United States?

Expand
Collapse

Currently, we offer the Johnny Was® Pre-Loved collection in the US only. We're growing fast and will be in more countries soon!

How is shipping handled?

Expand
Collapse

Once your item has sold, you will receive a pre-paid, pre-addressed shipping label via email and must send the item within three business days. If you have not shipped your item within ten days, your transaction will be canceled. You do not have to pay extra for shipping. Pack your items carefully and neatly along with their respective labels and a thank you note. Drop it in the mailbox or at the nearest US Post Office. You can also schedule a free USPS package pickup or hand it to your mail person.